Frequently Asked Questions

Once you have selected the parts you need and placed them in your shopping cart, select checkout to navigate to the cart. If you are satisfied with your order, select the proceed to checkout button.

If you are logged in, your information will be prefilled into the form. You may simply checkout.

If you are not logged in but have an account with us, select the login option at the top to login and then proceed with your order.

If you do not yet have an account, simply complete the information requested and checkout. Once you select the place order button at the bottom to complete your order, an account will automatically be created for you.

You can shop online anytime, email us your request and phone number, or call us at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

For U.S. orders, we accept Visa, MasterCard, American Express, & Discover. Wire transfers are required for international orders.

Yes. Our website is encrypted and fully PCI compliant.

You can shop online anytime, email us your request and phone number, or call us at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

Start by gathering the model and serial number for your Danuser attachment. Then choose one of the following methods:

• If you already know the part number or description: enter it directly into the search bar to find the exact item.
• If you don’t know the part number: browse parts by product.
  • Select your attachment and model, then choose your serial number range.
  • View the parts diagram to view all components and add the items you need to your cart.

Select the shopping cart icon either in the upper or lower part of the screen, and then follow the instructions to complete your order.

If all parts are in stock, we will ship them the same or next business day. If they are not in stock, a customer service representative will contact you with an expected lead time.

If your ordered parts are not in stock, a customer service representative will contact you with an expected lead time.

You will receive a tracking number when your order ships.

Tracking numbers may take a few hours to activate after your package is picked up. Try back later. If you are still having issues, feel free to call us at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

Yes. The policy guidelines are as follows:

• Returns must have a Return Materials Authorization number (RMA).
  • To request an RMA: please call (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central) to speak with a customer service representative.
  • RMA number provided by Danuser must be obtained before returning any products.
• Purchaser shall pay all delivery and freight charges, and all taxes and duties (if any), with respect to the return delivery of the products.
• Any potential reimbursement to the purchaser will be based upon the net invoice price less a reasonable restocking charge and will be extended only on standard or stock items.
• Products must arrive at Danuser’s docks in new and unused condition.
• Please return to:
  • Danuser Machine Company, LLC
    500 E. 3rd St.
    Fulton, MO 65251

No. We have no way to determine if an electrical part was used for troubleshooting and damaged during that process. Therefore, we do not accept returns for electrical items. Please be certain of your need for an electrical item before placing an order.

Please call our customer service team at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central) with any issues related to your order.

We will set up an account for you with your name, address and phone information for our own use. In no instance will your information be shared or sold to any third party.

Our website is encrypted and fully PCI compliant.

We do use cookies to keep the contents of your shopping cart.

Danuser holds copyright for our content on our website and social media channels. If you would like to use something, you may request permission.

Our goal is always to sell you the right parts the first time. In the event you are supplied with the wrong item by our staff we will make it right at no cost to you. Please keep any records such as e-mail or chat with the Danuser team.

Orders placed without the assistance of our staff are subject to any shipping and restocking costs to correct the error.

Yes. We can ship all parts internationally, but not through our website. Please email us or call (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central), and we will be glad to assist you. Please note that all international orders require pre-payment in full via wire transfer.

We use a wide variety of carriers including ground, air, and seaborne. We are very experienced with international shipments and welcome the opportunity to serve you. If you would like to set up the shipment yourself, we can provide you with the weight and dimensions.

We can provide you with estimated shipping dates, but please be aware that Danuser cannot predict what delays may occur at the customs entry point of your country. Those delays will be out of our control.

All international orders require a wire transfer for payment.

We use UPS, United States Postal Service and common carrier truck freight.

Yes. When placing your order, please provide your account number to the account representative you speak to, or provide your account number in the notes field when placing an online order.

All shipping costs are determined by the size of the package and the weight.

Yes, if you need expediated freight, please place your order through customer service at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

If any single part, or the total weight of all parts in your order, is over 150 lb. our website cannot complete the order automatically. In this case, our customer service team will contact you soon to discuss shipping costs and help you finish your order.

Danuser only charges for the parts and the cost of freight to ship to your country. Any customs fees, GST or VAT charges added to your order by your government are your responsibility.

All packages are automatically insured up to $100.00. If you need to have special insurance please contact us at (573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

Customer service can help you with this during the order process. Please be sure to inform us right away if you have any special needs or requirements.

Depending on the specific model you have, your actual part number may vary from other models, but they share the same Operator’s Manual and Parts Diagram. Please be sure to have your model and serial number handy when ordering online.

We need to hear from you! Email us, and our webmaster will look into your trouble. It is very helpful to know what operating system you are running (Windows 11, Mac, etc.) and what internet browser (Edge, Firefox, Chrome, etc.). Your feedback is invaluable.

(573) 642-2246 Monday through Friday 7:30am to 4:30pm (Central).

Yes, email us. However, the best way to get your questions answered is to call customer service or use the chat feature on the website. Both are available Monday through Friday 7:30am to 4:30pm (Central).

Danuser was founded in Fulton, Mo in 1910 by K.B. Danuser. We are proud to be a 4th generation family owned company. We are still located on the same exact spot that K.B built his shop.